Residential Services Program Manager

Residential Services · Olympia, Washington
Department Residential Services
Employment Type Full-Time
Minimum Experience Experienced
Compensation $25.02 - $27.34, DOE

SafePlace seeks a compassionate Residential Services Program Manager for our 28-bed confidential shelter. The ideal candidate will have strong program management and supervision skills, as well as a clear understanding of best practices for delivering culturally responsive and trauma informed services. 



SafePlace, a Thurston County nonprofit agency, has been providing services to sexual and domestic violence survivors and their families since 1981. Our accredited sexual assault program is one of the oldest in the nation.



SafePlace works for societal change to prevent sexual and domestic violence while offering crisis intervention, education, and long-term advocacy services.



  • Excellence:  We are dedicated to effective programs with the best facilities we can provide, the finest staff we can hire, and a positive atmosphere for social change.
  • Respect:  We work to build our relationships with survivors, community members, and each other based on integrity, honesty, openness, and respect for individual rights and choices.
  • Self Care:  We value self-care for survivors, volunteers, and employees.
  • Diversity:  We are dedicated to serving the diverse cultures in our community and mirroring that diversity in our volunteers, staff, and board of directors.
  • Confidentiality:  We hold survivor and personnel information in the strictest confidence and are committed to a culture of trust.

If you have a desire to make a difference in the lives of sexual and domestic violence survivors, and in your community, we may be the employer for you. More about SafePlace can be found at


The Residential Services Program Manager will develop, coordinate and maintain the residential services program for domestic violence survivors.  Provide supervision, direction and support for residential service advocates, interns and volunteers.   Ensure the provision of quality, culturally appropriate residential services and provide the oversight and performance of general administrative duties.



The Essential Duties and Responsibilities of this position include, but are not limited to, the following. Other duties may be assigned.

  • Coordinate and ensure that quality services are provided in a culturally responsive manner to domestic violence survivors who are residential clients and/or crisis line callers.
  • Ensure sustainable and thriving residential services response programs
  • Provide supervision of employees, volunteers and interns.
  • Maintain regular communication with program director and other agency managers, employees, volunteers and interns to ensure adequate communication and appropriate program development.
  • Provide and monitor system advocacy and networking with community partners.  Attend community meetings as assigned.
  • Oversee and perform the administrative functions of the residential services program.
  • Provide support to direct service staff and ensure the availability of 24 hour HelpLine services for survivors by participating in the Backup Schedule.
  • Perform duties, including program management and supervision, in a culturally relevant manner.


  • High school diploma or general education degree (GED).

  • At least two years’ experience providing advocacy to victims of domestic and sexual violence within a domestic and sexual violence agency.

  • One year experience in management and staff supervision, coordination and support

  • A minimum of fifty hours of training on domestic and sexual violence issues and advocacy within three years prior to being hired as a supervisor.

  • Experience in program development.

  • Intermediate level of computer skills, including word processing, and knowledge of Internet and e-mail.

  • Excellent written and verbal communication skills.

  • Experience in case management.

  • Experience in workshop/training design and implementation.

  • Experience in conflict resolution.

  • Experience providing services in a culturally responsive manner.

  • Demonstrated ability to understand and communicate with people of different socioeconomic and cultural backgrounds.

  • Ability to react calmly and quickly to emergency situations.

  • Ability to maintain a positive attitude in a crisis intervention work environment.

  • Demonstrated commitment to challenging issues of oppression.

  • Have a car and current liability insurance or access to transportation.

  • Have a telephone.

  • Commitment to the need for client and agency confidentiality.

  • Agreement with the SafePlace philosophy statement.


  • Bilingual/bi-cultural in Spanish or Asian languages and English.
  • Experience in facilitating support groups.

Job Description


Please include three professional references in your application.  One of your references must be a current or past supervisor from within the last five years.


Deadline:  Priority consideration will be given to applications received by 9:00 a.m. March 3, 2020. Recruitment will continue until the position is filled.


SafePlace employment is conditioned upon agreement with SafePlace's Philosophy Statement and passing a criminal background check. Criminal background checks will only be run if you are to be offered employment.


SafePlace Philosophy Statement

Criminal History Questionnaire

Criminal Background Check Disclosure

Identifying Information for Criminal Background Check


SafePlace is an Equal Opportunity employer. The agency does not discriminate on the basis of race, color, ethnicity, national origin, ancestry, creed or religious conviction, age, gender, gender identity or expression, pregnancy or childbirth, sexual orientation, marital status, income, veteran status, genetic information, the presence of a physical, sensory or mental disability, or any other basis prohibited by federal, state or local law.

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  • Location
    Olympia, Washington
  • Department
    Residential Services
  • Employment Type
  • Minimum Experience
  • Compensation
    $25.02 - $27.34, DOE